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Return Policy for our Fruit for Cheese

RETURNS

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Our policy lasts 28 days. 

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If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If cancelling your order which is not damaged, defective or ordered in error, you must inform us within 7 days of receiving your order and return the order within 28 days of receipt to qualify for a refund.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Additional non-returnable items:

Free gifts or promotional items Gift cards

There are certain situations where only partial refunds are granted (if applicable)

Products with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 28 days after delivery has taken place.

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REFUNDS (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

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LATE OR MISSING REFUNDS (if applicable)

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If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at;

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David@globalharvestdirect.com

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SALE ITEMS (if applicable)

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Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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EXCHANGES (if applicable)

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We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact us at

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David@globalharvestdirect.com

 and send your item to:

Global Harvest Ltd
Unit 8
Brickfields Business Park
Gillingham
Dorset
SP8 4PX
United Kingdom

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GIFTS


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Please email us at David@globalharvestdirect.com  if you wish to return a gift you have received.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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SHIPPING
To return your product, you should contact us at  David@globalharvestdirect.com and mail your product to:

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Global Harvest Ltd
Unit 8
Brickfields Business Park
Gillingham
Dorset
SP8 4PX
United Kingdom

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary, but in most cases your replacement will arrive within 7-10 days.

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If you are shipping an item with a high monetary value, we recommend using a tractable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and a refund/exchange can only be authorised on our receipt of the original item.

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